Frequently Asked Questions
How long do I keep access to a course?
Access is lifetime for personal use. We recommend downloading the checklists for offline reference.
What tools do I need to start?
Beginner courses list a minimal kit: adjustable wrench, plumber’s tape, bucket, rags, and safety glasses. Specialized modules note extra tools like a basin wrench or tubing cutter.
Are the lessons safe for complete beginners?
Yes. We start with shutoffs, PPE, and low-risk tasks before moving to heat or press fittings. You can always pause and rewatch.
Do you offer refunds?
We offer a 14-day refund if you completed less than 20% of a course and the material did not meet expectations. Contact us via the form with your order details.
What is “Fallows”?
Fallows is your local list of saved courses to revisit. It never leaves your device and can be cleared anytime in your browser settings.
Can I get a certificate?
We provide completion letters for select modules. These are educational and not a trade license or union certification.
How do I choose my level?
Start with Beginner if you’ve never used pipe thread tape or a compression fitting. Move to Intermediate once you’re comfortable diagnosing leaks. Advanced involves heat, code topics, or specialized fixtures.
Do you cover local plumbing codes?
We teach general good practice and safety. For permits and codes, always check your local authority or licensed professionals.
Can I study on mobile?
Yes. All videos and PDFs are responsive. Download resources work offline in your browser.